If you regret your purchase before it has been dispatched from our warehouse (you will receive an email when the item has been collected from the warehouse) then you must contact us at firstname.lastname@example.org or in the chat. Then we cancel your order. If the item has been shipped, you can no longer undo it, but then you have the option of sending the product back. Read more under (link I have regretted my purchase. How do I return my item?)
I have received the wrong product
If you, contrary to expectations , should receive the wrong item or the wrong number of products, we are truly sorry. We will of course compensate you and offer a big apology. Contact our customer service at email@example.com or via the chat.
If you receive a product from us that is defective or has been damaged during shipping, you must send us a complaint.
< p>When you send us a complaint, we must ask you to send us the following:
1: A brief description of the problem. For example, that a test line did not appear on the test/that something was broken on the test or the box.
2: Attach at least two pictures. One where you can see the whole product and one where you can see the damage
Send it by email to us at firstname.lastname@example.org. We will get back to you within 24 hours on weekdays, and we will of course offer you a solution that you can accept. We have high standards for our products, and it means a lot to receive feedback if there are defective products. We have a quality management system that we have put a lot of work into. Defects will be registered here, as well as we will also contact the manufacturer behind the product.
An item is missing from my package
If this happens, we are very sorry. We do our very best to ensure that everything is correct, but should it happen – contrary to expectations – we will of course resolve it immediately for you. Contact us at email@example.com or on the chat. Remember to write your order number and what you need to receive. Then we will solve it as soon as possible