FAQs

We have free shipping if you buy for more than DKK 150. Otherwise, delivery with either daoHome or daoSHOP costs DKK 29.

daoHOME is discreet delivery to your address before 7 in the morning. On the envelope/box, the sender name is Care At Home ApS.

daoSHOP. You will receive an SMS when your parcel is ready for collection at the parcel shop you have chosen. On the envelope/box is the sender name Care At Home ApS.

Alle vores ordrer sendes samme dag, hvis du har bestilt inden kl.14:30. Vi sender med dao fra mandag til fredag.

Når din pakke er afsendt fra vores lager, modtager du en email med et track and trace link

Discretion is important to us. All our orders are therefore sent in neutral packaging. The sender will be Care at Home ApS.

Note that it can take up to 24 hours before your order can be tracked on the track and trace link. If you do not receive an email with a link or if you have questions about the delivery of your package, you are always welcome to contact us at info@gravidtid.dk or on the chat. Then we'll figure it out for you. Before you contact us, look in your spam filter or under junk mail, where the email may also have ended up.

You have a 14-day right of return from when you receive your package in the mailbox at home or pick it up from a parcel shop. Once the 14 days have passed, you can no longer undo your purchase.

You return your products by filling in the return form, which can be found here.

Your package must be sent to:< /p>

Care at Home Aps
A.P. Møllers Allé 43B
2791 Dragør

You pay for postage yourself and receive a confirmation when we have received your package and return form.

If you regret your purchase before it has been dispatched from our warehouse (you will receive an email when the item has been collected from the warehouse) then you must contact us at info@gravidtid.dk or in the chat. Then we cancel your order. If the item has been shipped, you can no longer undo it, but then you have the option of sending the product back. Read more under (link I have regretted my purchase. How do I return my item?)

I have received the wrong product

If you, contrary to expectations , should receive the wrong item or the wrong number of products, we are truly sorry. We will of course compensate you and offer a big apology. Contact our customer service at kontakt@gravidtid.dk or via the chat.

Complaint

If you receive a product from us that is defective or has been damaged during shipping, you must send us a complaint.

1: A brief description of the problem. For example, that a test line did not appear on the test/that something was broken on the test or the box.

2: Attach at least two pictures. One where you can see the whole product and one where you can see the damage

Send it by email to us at kontakt@gravidtid.dk. We will get back to you within 24 hours on weekdays, and we will of course offer you a solution that you can accept. We have high standards for our products, and it means a lot to receive feedback if there are defective products. We have a quality management system that we have put a lot of work into. Defects will be registered here, as well as we will also contact the manufacturer behind the product.

An item is missing from my package

If this happens, we are very sorry. We do our very best to ensure that everything is correct, but should it happen – contrary to expectations – we will of course resolve it immediately for you. Contact us at kontakt@gravidtid.dk or on the chat. Remember to write your order number and what you need to receive. Then we will solve it as soon as possible

2: When you have finished shopping, click on the curve in the upper right corner. Here you press "see shopping basket"

3: Check the contents of your shopping basket. Do the number and products match? Here you have the option to delete products or change the quantity. If you are missing something, you can press "shop further", and you will then be taken back to the shop at gravidtid.dk.

4: When you are satisfied with the contents of the shopping basket, you must press " I accept trade conditions”. You must then choose how you wish to have your order delivered. Finally, you press "go to secure payment" Here you just have to follow the points and fill in the information that you are asked for, and you finish completing the order. You will receive an email when the item has been dispatched from our warehouse.

Once the order has been completed, you can no longer go in and change it yourself. But you have the option to cancel your order if it has not been packed and shipped yet. Contact us as soon as possible at info@gravidtid.dk or on the chat. When the order is cancelled, you can make a new order with your changes.

Payment card: We accept Dankort/eDankort, VISA/Dankort, VISA, Mastercard, VISA Elektron and VIABILL.

We withdraw the amount from your card when the order is dispatched, and you do not pay card fees or other fees when you shop with us

MobilePay or Apple Pay

Here you just follow the simple instructions that appear when you have chosen this payment option. There are no extra fees with us when you choose to pay with MobilePay or Apple Pay

Bank transfer

You can choose to pay by bank transfer. We will then send your goods as soon as we have received the money in our account. Remember to write your order number on the transfer so we can see that it is your payment.

Invoice as a business customer

If you order as a private company you can choose invoice. We will then send the item together with an invoice when you have transferred the amount

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They are carefully selected after many product samples and after thorough checks of their reviews and their popularity in Denmark and not least abroad. Read more about our brands here